1. Overview

This Refund Policy outlines our policy regarding refunds for subscriptions to usefreel ("the Service"). By subscribing to our service, you agree to this policy.

2. No Refund Policy

All sales are final. We do not offer refunds for any subscription payments, including but not limited to monthly or annual subscriptions.

By purchasing a subscription, you acknowledge that:

All payments are non-refundable
You will not receive a refund for any unused portion of your subscription
Refunds will not be issued for partial subscription periods
No refunds will be provided if you choose to cancel your subscription

3. Subscription Management

Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

Your access will continue until the end of your current billing period
You will not be charged for subsequent billing periods
No refund will be issued for the current billing period
All your data will remain accessible until the end of your billing period

Downgrades

If you downgrade your subscription:

The change will take effect at the end of your current billing period
No refund or credit will be issued for the difference

4. Exceptions

Refunds may be considered only in the following exceptional circumstances:

Duplicate Charges: If you were charged multiple times for the same transaction in error
Service Unavailability: If the service was unavailable for an extended period due to issues on our end
Billing Errors: If there was a clear billing error on our part

These exceptions are evaluated on a case-by-case basis at our sole discretion.

5. How to Cancel

To cancel your subscription:

Log in to your account
Go to Settings → Billing
Click "Cancel Subscription"
Confirm your cancellation

Your cancellation will take effect at the end of your current billing period.

6. Billing Issues

If you believe there has been a billing error (such as duplicate charges):

Contact us immediately at billing@usefreel.com
Include your account email and transaction details
We will investigate within 3-5 business days
Verified errors will be corrected

7. Chargebacks

Please contact us directly before initiating a chargeback with your bank. Chargebacks may result in:

Immediate account suspension or termination
Loss of access to your data and account
Being banned from future use of the service
Additional fees from your financial institution

We are committed to working with you to resolve any billing concerns directly.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact Information

If you have questions about billing or this Refund Policy:

Billing Issues: billing@usefreel.com

General Support: support@usefreel.com